Frequently Asked Questions

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Yes, our team can help create a custom piece for you. Whether you have a picture or an idea in your mind, we can help bring your one of a kind piece to life. 

We’re here to handle all your jewelry repair needs! Whether you need a ring fixed or resized, a broken chain soldered, diamonds reset, replacing watch batteries and bands, or anything else, we’ve got you covered.

To have a piece of jewelry appraised at Kevin's Jewelers, you can visit one of our locations with the piece you want appraised. Our appraiser will carefully examine the item and discuss the appraisal process and timeline with you. Following the examination, you will receive a comprehensive appraisal report that details the value of the item, its specifications, and any other information.

Yes, we offer financing through Acima for qualified customers. You can apply for our financing program in-store. 

While we always recommend bringing your jewelry to one of our locations for professional cleaning and inspection, we understand the importance of regular maintenance at home. To care for your jewelry, it is advisable to keep pieces separate when storing them. Start by using a lint-free cloth to remove any surface dirt. Clean with warm water and mild soap, gently scrubbing with a soft-bristled toothbrush. Be sure to rinse thoroughly to remove any soap residue and dry with a clean, lint-free cloth.

Lab-grown diamonds are created in a laboratory using technology that mimics the natural conditions under which diamonds form deep within the Earth. Although they develop in weeks rather than billions of years, they are made of the same carbon atoms arranged in the same crystal structure as natural diamonds. This makes them chemically, physically, and optically identical to natural diamonds. While they are more readily available and less rare, they are still genuine diamonds and indistinguishable from natural ones in terms of appearance, quality, and durability.